What Complex does
Complex is the commercial anchor of the Cohiva suite. It is full-featured management software for aquatic and leisure facilities, built for operators who run several venues or brands rather than a single site. If you are searching for aquatic centre software, swim school management software, gym management software or a leisure management system that holds up across multiple locations, Complex is the Cohiva product for that job.
In one platform it handles classes and programs, memberships, point of sale, bookings and access control. The front desk, the learn-to-swim program, casual entry and retail all run off the same record of your members and your venues. There is no separate booking tool, separate membership tool and separate till to reconcile each night, because each of those jobs reads and writes the same underlying data.
Explore Complex to see the product in depth, or read on for how it fits a multi-site operation.
The category Complex wins
Most facility software is built for a single club. Complex is built for the operator who runs a network: a council with several aquatic centres, a swim school brand with a dozen venues, or a health club chain. That changes what the software has to do. Memberships move between sites, staff cover shifts across venues, and head office wants one view of activity rather than a folder of exported spreadsheets.
Complex treats the multi-site operator as the default rather than the exception. A member belongs to the organisation, not to a single pool. A class timetable can be managed centrally and run locally. Reporting rolls up across the network and drills down to a single venue, so the question "how is the Tuesday evening squad performing across all sites" has a direct answer.
This matters because growth in leisure is usually growth by site. An operator adds a second pool, takes on a council contract, or acquires a swim school brand, and the software that ran one venue well starts to creak. Complex is designed so that adding a venue is a configuration, not a migration, and so head office keeps one current picture of the whole network as it grows.
Key capabilities
- Classes and programs. Run learn-to-swim, group fitness and term-based programs with enrolments, attendance, progression and waitlists. Recurring schedules and class capacities are managed per venue and rolled up centrally.
- Memberships. Sell, manage and bill memberships, including direct debit, suspensions, upgrades and family accounts. One member record carries across the venues you operate.
- Point of sale. Process casual entry, retail, food and beverage and program payments at the desk, connected to the member and booking records rather than sitting in a standalone till.
- Bookings. Take court, lane, room and facility bookings online and at reception, with availability shared across the team in real time.
- Access control. Tie entry to membership status and bookings, so the gate reflects who has paid and who is booked in.
Connected to the rest of the hive
Complex is a standalone product, and it goes deeper when connected to the suite. Transaction data flows natively from Complex into Crunch for real-time finance, so the figures the finance team works from reflect what happened at the desk today, not last month. Staff records flow from Culture into Complex for rostering, so the people on the timetable are the people HR has onboarded and scheduled. There are no connectors to maintain and no manual sync between tools, because every product shares one identity and one data layer.
For an operator, this is the difference between buying five tools that almost talk to each other and running one platform where the data is already joined up. A casual swim sold this morning is venue activity, a line in the books and a shift that needed staffing, and Complex, Crunch and Culture each see their part of it from the same record.
Who it is for
Complex suits multi-site aquatic centres, swim schools, health clubs and council recreation operators that want one system across their venues instead of stitching together separate booking, membership and point of sale tools. If your operation has grown past a single site, or you manage several brands under one roof, Complex is designed for that shape of business.
It is a good fit when you need the front-of-house to be fast and simple for casual staff, and the back office to give head office a real, current picture of the whole network. It is built for operators who would rather run their pools, swim schools and gyms on one platform than maintain a stack of point tools.
Getting started
Complex is part of the Cohiva platform, so you can start with facility management and add finance, HR, maintenance and the rest of the suite as you need them, on one identity and one bill. To see capabilities, pricing detail and a closer look at how Complex runs a multi-site operation, visit complex.cohiva.app.